Utopian Creations pride ourselves on offering the highest quality merchandise, and client satisfaction is our main priority. Please note the following:
*We do not normally give refunds if you simply change your mind or make a wrong decision.
*You can choose between a refund, exchange or credit where goods are faulty, wrongly described, different from a sample shown or do not do what they are designed to do.
Please retain your receipt for proof of purchase.
If you need to refund an item purchased in a store not owned by Utopian Creations, please contact that store directly. Store contact info can be found at our List of Stockists.
If the item was purchased via our website please contact us between 9.30am and 5pm AEST, Monday to Friday.
Please have ready the item code, date purchased, credit card details and reason for refund request.
Under copyright law all materials within this website are owned by Utopian Creations and may not be copied unless for personal viewing or ordering practices. In the event of any unauthorized copying, Utopian Creations may take legal proceedings against the customer, wholesaler or manufacturer in breach of the laws contained in the Copyright act of 1968.
This Privacy Policy is intended to inform you of our policies and practices regarding the collection, use and disclosure of any personal information you submit to us through our website. “Personal Information” is information about you that is personally identifiable to you like your name, address, e-mail address, or phone number, as well as other non-public information that is associated with the foregoing.
To process your order, we require your name, phone number, billing address, email address, shipping address and credit card information.We use this information to create your account and to process your order. This may include giving shipping details to a third party, however this will be done strictly for shipping purposes only. Any other Personal Information is not shared with any other parties without your express permission.
Utopian Creations may also use your contact information periodically to send you information regarding new collections, loyalty card membership or other information that may interest you.
Utopian Creations may include links to other sites. If you decide to follow these links, we are not responsible for the privacy policies and content of these sites.
By submitting Person Information through our website, you agree to the terms of this Privacy Policy. Utopian Creations reserves the right to update or amend this Privacy Policy at any time. If we make any substantial changes in the way we use your Personal Information, we will post an alert on this page. If you object to any such changes, you must cease using our website. Continued use of our website following notice of an such changes shall indicate your acknowledgement of such changes and agreement to be bound by the terms and conditions of such changes. Statement last updated 7th April, 2007.