We have customers all around Australia. We provide free express posting within Australia to remove any disadvantage. A tracking number is provided to the purchaser once it has been sent so that you can track its expected arrival. We also understand that delivery may be for a surprise occasion and we will help with this as much as possible to ensure it remains a secret. All our jewellery is insured during postage.
For our international customers we post with FedEx, please contact us for pricing.
7 Day return policy
At Utopian Creations all our jewellery is designed and made to the highest standards and as such we are proud to offer a 7 day money back guarantee to ensure you are perfectly happy with your decision. This guarantee enables you to exchange your purchase or receive a full refund within 7 days of receiving the item. Custom designed, engraved, personalized pieces, Layby, previously exchanged items and all earrings (due to Health and Safety), are excluded from this policy. The piece must be in "as new" condition. Our returns policy covers any jewellery or loose gemstones available from our website that is not customized in any way. If you would like to return an item please contact us at your earliest convenience to arrange return delivery of the item.
This policy is for Australian and International customers.
Gemstone home trial
We offer a special program for customers purchasing a coloured gemstone or diamond loose from our collection, buy, try and return. Similar to purchasing clothing on-line you simply purchase the gemstone or gemstones you would like to see via our website, then we post them out to you. Its an Express, next day postal service if ordered before 3pm. Once delivered you have up to 7 days to return. This gives you time to look at the gemstones in different light, perhaps show other people who may be able to help with your decision, some people even propose with the loose gemstone (they come in a lovely timber display case). Then if you with to return, simply pop it back in its original packaging and post back to us with Australia Post Express Post with signature. If posted using this method and you are able to email us the tracking number our specialist jewellery insurance will cover the gemstones on their return trip to us at no cost to you. Between one and two days after it will return to our store and depending on your decision we will either go ahead and make the piece of jewellery for you that we have discussed, send you out a different gem to have a look at or refund 100% of your original purchase price.
Utopian Creations Proposal Ring
Our proposal ring and the gem it holds may be returned for exchange within 7 days of purchase as long as it is unworn and "as new".
Complimentary ring resize
For all rings sold by us within Australia via this website or our retail workshop we offer one complimentary ring resize up or down three sizes within the first month of ownership. A comfortable fit is important and we want the best for you and your cherished ring. Please contact us to discuss resizing.